Better conversations, better relationships

Charles Duhigg on how to be a supercommunicator

Charles Duhigg’s bestseller The Power of Habit was the definitive guide to building and sustaining successful habits.

His new book, Supercommunicators, grapples with the knotty topic of creating successful interactions with others.

It’s a thorough and dazzling read that has many applications for the way we work (and how we live our lives).

We talked about:

  • the single biggest thing that builds psychological safety
  • why moving conversation out of small talk into deep discussion proves more satisfying than we expect
  • how teams should use ‘who are we’ conversations
  • how we should think about three different types of conversation (are they looking to be helped, hugged or heard?